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Home/News/Artificial Intelligence Takes Over 70% of Customer Support Operations Seamlessly

Artificial Intelligence Takes Over 70% of Customer Support Operations Seamlessly

Customer support automation used to mean rigid chatbots, scripted menus, and irrelevant help centre links. That is changing fast. Platforms like Zendesk, Intercom, and Freshworks now use large language models to understand customer questions, search company knowledge, complete basic actions, and esc

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