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Last Tuesday my AI agent sent 47 incorrect pricing emails to active customers. It took three hours before a human noticed and flagged it. By then the damage was done — three customers had already replied, confused, one had escalated to support. The agent had completed its task. It logged "Done." It
Indian businesses are racing towards AI-powered customer support, with nearly 78% expecting AI agents to handle interactions soon. However, a significant gap exists between these ambitions and operational readiness, particularly concerning data infrastructure and quality. While companies see early g
Salesforce Inc. is launching a new prepackaged artificial intelligence agent for customer service, enabling organizations to quickly build and deploy AI agents. Today Salesforce announced Help Agent, a prebuilt service agent set atop the Agentforce platform. It can be connected to company knowledge,
