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#customer service

2 articles found

Call-Centre Stocks Decline Amid AI Automation Concerns

A guidance cut from Concentrix dragged the sector down and hardened a fear that automated agents are eroding the business of answering the phone. The fear that artificial intelligence would hollow out the call-centre business has been hanging over the sector for two years, more sentiment than spread

#call-centre#ai#automation#customer service#india

· · SiliconANGLE

Scaled Cognition Secures $100M to Transform Customer Interactions

Artificial intelligence startup Scaled Cognition Inc. today announced that it has raised $100 million in funding. Khosla Ventures led the Series A deal with participation from Genesys Telecommunications Laboratories Inc., a provider of customer service software. The Wall Street Journal reported that

#ai#customer service#automation#scaled cognition#india tech