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Developers of agentic AI have been making some big claims. The promise has been of autonomous systems that can do everything, from booking our flights and keeping an eye on competitors in real time to handling entire procurement cycles , all without needing an actual human to hit “confirm.” And whil
I am a Pro member (new) and enrolled in Agentic AI class. I cannot fid instructions on where to access the lab. Please point me in the right direction and thank you. 1 post - 1 participant Read full topic
Staying one step ahead of the rest will mark you out for success. Here's what great AI innovators are getting up to at Amex.
As I promised, I'm sharing some of my notes from Zendesk Relate 2026 in Denver, CO. The event, which was aptly titled "A Mile High, A Mile Ahead", had, unsuprisingly the prevalent theme of Agentic AI. Signage throughout the venue literally read "Hard launch agentic AI" and various flavors of that. O
Every company needs an agentic AI strategy, but the tools to allow agentic AI frameworks be safely and securely adopted are just starting to appear.
It was supposed to be the year of the "Agent." If you look back at the analyst reports from late 2025, 2026 was poised to be the tipping point where Generative AI evolved from a clever conversationalist into an autonomous workforce. We were promised "Digital Employees" that could plan, reason, execu
Agentic AI systems are designed to perform the tasks autonomously, make decisions, and manage workflow with minimum human interaction. Agentic AI development creates better teamwork among humans and AI. If sometimes AI can make wrong decisions or misunderstand situations, human oversight helps to pr
Amid rapidly growing adoption of enterprise-level AI agents, there’s a disconnect emerging between ambition and execution. Although 85% of organizations say they want to be agentic within the next three years, 76% say their current operations and infrastructure can’t support that change. They cite a
