The 2am call that dropped before the user finished talking, and the week I spent finding out why my tracer never saw it

The call came in at 2am. Not a page, an actual support recording, flagged by a customer who said our voice agent "hung up on her mid-sentence." I pulled the trace. The LLM call was perfect. 380ms, clean completion, sensible response. Every dashboard I had was green. The customer was still angry, and

Related Stories

Agent Prompt Caches Define Runtime Limits in Cloud Applications

Beyond Static Prompts: Building Scale-Proof, Polymorphic Multi-Agent Systems with Google's ADK

📰

The One SEC Form That Reveals Dilution Before It Hits Your Position — and How I Auto-Scan It

📰

Creating a Secure Notes Application Using Supabase and Vanilla JavaScript