I Built an AI Agent to Do My Pre-Refinement. It Turned Into a Mirror of How We Wrote Tickets.

1 hour. Seven hours. Same ticket, same prompt, two days apart. The agent wasn't broken. It was showing me what my team had been doing silently for years. But I'm getting ahead of myself. Most teams I've worked on have a stage between "product writes a ticket" and "the team estimates it" — pre-refine